Terms and conditions
Parties
Merchant
TietoKokki / Katosselän kanootit
Reposenniementie 37a, 58620 Lohilahti
+358 400 150276
Business ID 2909756-3
Customer
The customer agrees to comply with these terms and conditions and the merchant's specific terms and conditions when purchasing products and services from the TietoKokki Johku online store.
Ordering
General terms
The prices shown in the online service are subject to value added tax.
We apply dynamic pricing to accommodation. Prices depend on the time of year and vary monthly, weekly, and daily.
We sell products to private individuals of legal age and to corporate customers.
We reserve the right to change prices.
The customer is responsible for the accuracy of the information they provide.
We reserve the right to change our delivery terms. Before placing an order, the customer must familiarize themselves with the current delivery terms.
Reservation terms
These terms and conditions apply to products and services that can be rented or reserved. Collectively, these are referred to as "the item."
Reservation
The customer is responsible for familiarizing themselves with the description and instructions for the item(s) being reserved, as well as the terms and conditions related to the reservation.
The reservation made by the customer is binding once the order/payment confirmation has been sent to the email address provided by the customer.
The customer pays for the reservation in accordance with the payment method they have chosen, complying with the terms and conditions of that payment method.
The booking system sends the order/payment confirmation to the email address provided by the customer.
The merchant is not responsible for failed reservations; the customer must contact the merchant immediately to rectify the situation.
The merchant does not guarantee that the item will still be available in this situation.
If the item is not available, the money will be refunded or, if possible, another item will be offered instead.
Cancellations and changes
The cancellation date is the date on which the Merchant receives notification of the cancellation.
The customer is responsible for ensuring that the cancellation is sent in good time.
If the customer cancels their reservation
30 days or more before the start of the reservation, a delivery fee will be charged. The delivery fee is €30.
if the cancellation is made less than 30 days but at least 7 days before the start of the reservation, 50% of the rental price will be charged.
if the cancellation is made less than 7 days before the start of the reservation, the full rental price will be charged.
For properties booked with a discount code, the full rental price will always be charged regardless of the cancellation date.
At the customer's request, the reservation can be transferred under the following conditions:
The transfer can only be made once.
It is not possible to change the property during the transfer.
The transfer must take place no later than 7 days before the start of the original reservation.
The transfer fee is EUR 30 (incl. VAT).
If a transferred reservation is canceled, the full rental price will always be charged regardless of the time of cancellation.
The Merchant's right to cancel a reservation
In the event of force majeure, the Merchant may terminate the rental agreement. Notice of termination will be given.
In such cases, the customer is entitled to a full refund of the rent paid.
Any expenses incurred by the customer due to the termination of the rental agreement due to force majeure will not be reimbursed.
Use of the property
The property is described in the property description.
During the rental period, the customer has the right to use the property and its equipment, as well as separately specified services.
If the customer notices any defects or other issues with the property, they must immediately notify the person responsible for reservation management.
The customer is responsible for keeping the property clean and removing waste during and after the rental period.
The customer is responsible for the final cleaning of the property at the end of the reservation.
If the customer has left the property uncleaned, the Merchant will charge the full cost of cleaning the property. Cleaning work costs EUR 40/hour.
The property is available for use by the customer during the period specified in the property description.
Pets
The customer is fully responsible and liable for any damage caused by their pets.
Pets must be kept on a leash in the national park area.
Pets are not allowed to be left unattended in the accommodation.
Pet owners must pay special attention to the cleanliness of the accommodation. The accommodation is always checked after a pet has stayed there and cleaned by the merchant if necessary.
The fact that pets are allowed in accommodation is always indicated separately.
Pet owners must also comply with any specific instructions that may be provided separately.
Special terms and conditions for rental equipment
The customer must familiarize themselves with the safety and operating instructions for the equipment. The equipment must be used with care and only for its intended normal use. The renter undertakes to carry out a safety inspection during the rental period. The rental equipment may not be taken out of the country or sublet. The rental equipment may only be used to the extent permitted by the terms and conditions and only in locations suitable for the user's skill level and expertise. The customer always uses all equipment and accessories at their own risk.
With regard to water sports equipment (e.g., canoes, kayaks, SUP boards, and rowing boats), the customer confirms that they are able to swim and have previous experience in using the equipment in question.
The customer must return the equipment immediately at the end of the rental period to the agreed location, cleaned and in the same condition as when it was handed over. The renter must notify the lessor immediately if the return is delayed. The lessor has the right to charge a 30% surcharge for the excess time, unless otherwise agreed.
The customer is obliged to compensate the lessor for any damage and costs caused by careless or incorrect handling and inadequate maintenance of the rental equipment during the rental period. The customer is obliged to compensate the lessor for the replacement cost of any equipment that is destroyed or lost during the rental period.
The customer is liable for any damage and costs incurred during the rental period due to careless or incorrect handling and inadequate maintenance of the rental equipment. The customer is liable for the replacement value of any equipment destroyed or lost during the rental period. The customer is responsible for complying with transport, safety, and other regulations. The customer is obliged to immediately notify the lessor of any defects in the equipment.
The lessor is responsible for repairs caused by normal wear and tear of the equipment. The lessor is not responsible for any indirect or direct costs or damages that may be incurred by the lessee due to the use or breakage of the equipment. The lessor is not obligated to deliver a new device to replace a broken rental item or to compensate for any indirect or direct costs caused by the interruption of work.
Compensation for damages
The customer is obliged to compensate the Merchant for any damage they have caused to the property. The renter is also responsible for other persons visiting the property and any damage they cause during the rental period.
The Merchant shall not compensate the customer for any inconvenience or expenses caused by natural conditions, such as insects, animals, frost damage, or unexpected weather changes.
Complaints
Any complaints must always be made as soon as possible after the issue arises.
If a satisfactory solution cannot be found or if the complaint involves a claim for compensation, the complaint must be sent in writing within one month of the end of the rental period.
The merchant will endeavor to process the complaint as quickly as possible, but within one month at the latest.
If the customer and the merchant cannot reach an agreement, the customer may refer the dispute to the Consumer Complaints Board.
Terms of delivery
Conclusion of the contract
A binding contract for the purchase shall enter into force when the order has been confirmed (order confirmation/payment confirmation).
The order confirmation/payment confirmation shall be sent to the customer by email.
Terms of payment
The merchant uses reliable and secure payment intermediaries for its services.
The merchant does not store bank account or credit card details at any stage.
The customer agrees to comply with the terms and conditions of their chosen payment method.
Payment by invoice (business customers only)
The invoice must be paid by the due date indicated on the invoice.
Invoices paid after the due date will always be subject to late payment fees. If the invoice is paid after the due date with the original invoice and late fees have already been incurred, the fees will be invoiced separately.
If the payment transaction has not been successfully completed at the time of ordering, the Merchant will not process the order.